Why didn't I receive all of my Granitestone.com order?

Sometimes items in your order will ship separately and have multiple tracking numbers. This is especially true if you've ordered a large item such as a cookware set. These orders may have different processing times, so part of your order may arrive later than the first.

We encourage you to check your order status from Granitestone.com to see if your items are shipping separately.

To check this you can either:

1. Check your order status by logging in to your Granitestone.com account here.
2. Track your Granitestone.com order by the order number and either phone/email here.
3. Check your email or text alerts for tracking numbers.
4. Contact Customer Support
5. Email us at [e-mail]. Be sure to include your order information, email and phone number so we can best assist you in a timely manner.

If you only have one tracking number associated with your order, please contact customer support and we will do everything we can to help you out.

Important!

If you did not order from Granitestone.com please check with the retailer or website which you placed the order for more information and support