Why was my order was canceled?

In rare circumstances, an order might be automatically canceled shortly after checkout and you will receive an email like the one below. This can happen for various reasons, such as the item being out of stock or our automated credit card risk analysis has flagged the transaction. The latter can occur if the billing address entered does not match the address associated with the credit card used.

The system is built to protect customers, however it isn't perfect, if you think your order was canceled by mistake, please reach out to support and we will do our best to help you out!