Response Timelines

Different types of privacy requests have different response windows, based on the law that governs each type.

Data Rights Requests (DSARs)

• Acknowledgment: within 10 business days of submission. You'll receive an email confirming we got your request.
• Full response: within 45 calendar days. This may be extended by an additional 45 days for complex requests, in which case we'll notify you of the extension.
• Governing law: California Consumer Privacy Act (CCPA) and equivalent state laws.

Do Not Sell or Share Requests

• Processing: within 15 business days.
• Confirmation: we'll email you when processing is complete.
• Governing law: California Consumer Privacy Act (CCPA) and equivalent state laws.

Marketing Opt-Out Requests

• Processing: within 10 business days.
• Confirmation: we'll email you when processing is complete.
• Note: you may receive a few more marketing messages while our systems update — these should stop within the 10-day window.
• Governing law: CAN-SPAM (email), TCPA (phone/SMS), and state opt-out rules.

If We Need More Time

In rare cases — for example, very large or complex requests, or when we need additional information from you to verify your identity — we may need additional time. If that happens, we'll email you with an explanation and a new estimated date.

If Your Request Is Denied

Some requests can't be fully fulfilled. For example, we may keep certain records to comply with tax, warranty, or fraud-prevention requirements even after a deletion request. If we deny all or part of your request, we'll explain why and tell you what your options are.